Frequently Asked Questions

You will receive a confirmation email immediately after checking out, which will include your order number. Keep this email: the order number is your proof of purchase and is required for returns, warranty claims, or repairs.

Didn't receive an email? Check your spam or junk mail folder first. If it's not there either, please contact us. There may have been a typo in the email address.

Let us know as soon as possible, and we'll see what can still be done. If your order has already been packed or shipped, it can no longer be changed. You can return it within 14 days of receipt.

You will see all available payment methods at checkout, once you have selected your country. You can also pay with Shop Pay, Apple Pay, or Google Pay.

At checkout, in the discount code field next to your order summary. The discount is applied immediately, so you can see how much you will ultimately pay before paying.

That varies by piece. We work with rotating collections and natural materials, so not everything is restocked. Not sure about a particular piece? Send us a message, and we’ll look into it for you.

Yes, our jewelry is also available at retail locations. Please note: if you purchased it there, returns, warranty, and repairs are handled by that store, not through this webshop.

Shipping within the Netherlands is free from €50. Below this amount, you pay €4.95.

Shipping to countries abroad varies by country and is at the customer's expense. You will see the exact amount at checkout, once you have entered your address.

Within the Netherlands, an average of 1 to 3 business days via PostNL. For international orders, please allow up to 10 business days.

Yes. As soon as your order is on its way, you will automatically receive an email with a track & trace code. This will allow you to see where your package is at all times. Please also keep this code, as you will need it if you want to create a return label.

During busy periods and around the holidays, an order takes longer to arrive than usual. We are not liable for delays caused by the carrier, but you can always see where your package is using your track & trace code. Is it not moving? Let us know, and we’ll look into it.

Always sturdy enough to withstand the journey: a piece of jewelry is fragile and passes through many hands before it reaches you.

You have 14 days to change your mind after receipt. In the returns portal, you create your own return label. For this, you need the track & trace code of your shipment and your zip code. From the Netherlands, the label costs €3.95; from another country, you arrange shipping yourself at your own expense.

All the steps are explained on the returns page.

• Unworn and undamaged, with all labels still attached and the stickers intact.
• Complete, in the original packaging with everything that came with it.
• Include your order number in the box, otherwise we won't know who the package belongs to.

Did a promotion come with a free gift and will your order fall below the promotional threshold due to the return? Please return the gift as well.

Within five business days of receipt, we will confirm by email that your return has arrived. We will then issue a refund using the same payment method you used to pay, always within 14 days. Around the holidays, it may take a few days longer.

If you return your entire order, you will receive a refund of the purchase price excluding shipping costs. If you return part of your order, we will refund the price of that item.

Exchanges are not possible. If you would like something else, please return your purchase and order the new piece of jewelry from the webshop. This way, you can be sure it is in stock and no time will be wasted.

That shouldn't happen. Email us a few clear photos of the jewelry and the packaging within a few days of receipt, along with your order number. Then we'll sort it out.

Six months for demonstrable manufacturing and production defects, calculated from the date of purchase, and three months for discoloration of the material due to a production defect. Keep your order number, as that is your proof of purchase.

Jewelry wears out and is subject to external influences. Normal wear and tear, discoloration after the first three months, damage caused by water, perfume, cosmetics or chemicals, damage caused by improper use, and loss are not covered by the warranty. The full terms and conditions can be found on the warranty page.

For up to 18 months after purchase, we will repair or replate your jewelry for a fee, even if the warranty period has expired or if it was damaged in an accident. Replating costs from €20 per earring. You will always receive a no-obligation price quote first.

Email us your order number, a brief description of the issue, and a few clear photos of the jewelry and the damage. We will let you know if it is covered by the warranty or if it will be a paid repair.

Yes. The metal is hypoallergenic and nickel-free.

• Put your jewelry on last and take it off first.
• Let perfume, hairspray and cream dry before putting it on.
• Keep it away from water: do not wear it in the shower, bath, swimming pool or sea.
• Take it off when exercising, sleeping and doing strenuous work.
• Store it in a dry place and separately, so that jewelry does not scratch each other.

Gold plating is a layer over the base metal and wears down with use. How quickly that happens varies from person to person: your skin's acidity, perspiration, alcohol and medication use all play a part, as does contact with water, perfume or cosmetics.

If the material discolours due to a manufacturing defect, this is covered by the warranty for the first three months. Outside of this period, we can re-plate the jewellery for a fee.

The dimensions for each piece of jewelry are listed on its product page. If you're not sure, send us a message with what you have in mind. We're happy to help you choose.