Past een sieraad niet bij je, of valt het anders uit dan je hoopte? Dan stuur je het binnen 14 dagen na ontvangst terug. Hieronder lees je hoe dat gaat en wanneer je je geld terugkrijgt.
You have 14 days to change your mind. From the Netherlands a return costs € 3.95; from another country you cover the postage yourself.
In the return portal, enter your country, the track & trace code of your parcel and your postcode. You will find that code in the email telling you your order was on its way. Do this within 14 days of delivery.
Use the original packaging with everything that came with it, and pack it securely. A lot can happen to a piece of jewellery on the way.
Stick the label on the parcel and drop it off at the collection point shown on your label. Keep the proof of postage until your money is back.
From the Netherlands the return label costs € 3.95. From another country you send it yourself, at your own cost.
We can only take a piece back if it is unworn and undamaged, with all labels still attached and the stickers intact.
Without an order number we cannot tell whose parcel it is. Put it in the box.
If your order drops below the threshold of a promotion because of the return, please send the gift back as well. Otherwise we will charge for it afterwards.
Within five working days of receiving it we confirm by email that your return has arrived. After that we refund you via the same payment method you used, always within 14 days. Around the holidays it can take a few days longer.
If you return your whole order, you get the purchase amount back minus the shipping costs. If you return part of your order, we refund that item.
We assess every piece that comes back. If it has been worn, is damaged or is incomplete, we cannot sell it again and we charge a fee — equal to what you paid for it. We contact you about that first.
Exchanging is not possible. If you would like something else, send your purchase back and order the new piece in the webshop. That way you know for certain it is in stock and no time is lost.
Then we cannot take it back here. Returns are only possible for orders from this webshop; for a purchase at a stockist, contact that shop.
A return is your responsibility while it is on its way, so keep the proof of postage until your money is back. If you want more certainty, you can send it registered yourself — those costs are then your own.
Camps & Camps
attn. returns
Panhuisstraat 10
5913 TN Venlo
The Netherlands
Use sufficient postage and keep the proof of postage.
